Moreover, In order to further investigate the issue, I'd like to collect the following logs:ġ.Go to the following path to get the Office 365V2 Log: This would help us to clarify the situation. Use rich formatting in this thread and select the insert/edit media icon.įrom your description, please confirm whether the problematic user account can normally edit on other Macs and whether other account without the issue can normally edit the document on the problematic Mac.

Screenshot about the detailed symptom of the error message. did your office applications work properly before for that user? does this issue occur to all office 2016 for mac applications or the specific applications?Ģ. If the issue persists, could you help us collect the following information?ġ. Re-install and re-activating office 2016. Uninstalling office 2016 for mac completely then

Right-click each of the folders below if present, and then click microsoft office identities settings 2Īdal in the keychain and remove all those entries if present.įinder > click go on the top menu bar> go to folder> input the following path: Keychain access and remove the following application passwords.Ĭ.

clear credential caches and reactivate office 2016 for mac to see if there is any improvement. Since you have tried some troubleshooting steps, if the issue persists now, could you perform the following steps in the affected computer and check the result?ġ.

Mac desktop for editing